I received an incomplete order. I had ordered 3 items, but I only received 2 of them. I also recorded a video while opening the package as proof. However, your support team informed me that they require a “proper” video. Since the package has already been opened, it is not possible for me to provide another unboxing video.
I have already shared the evidence available, yet I have not received proper support regarding this issue. As a result, I am being asked to bear extra costs for a product that was not included in my order, which is unfair.
I request that this matter be reviewed based on the proof I have already provided and that an appropriate resolution be offered as soon as possible.
