Replacement and Return Policy
Replacement & Return Policy
Hammer agrees to repair or replace, at Hammer's cost, if the product is purchased from Hammer Website and have a manufacturing defect either on arrival or during the warranty term specified for the relevant product in the warranty guidelines(give here warranty guidelines page link), commencing from the date of purchase.
If the Hammer product is purchased from any other platform such as amazon, flipkart, myntra, nykaa, tata cliq etc. than it is advisable to the customers to connect with the platform directly once, but if you are not satisfied there than you can contact us. We provide only replacement service in such case if the product is under warranty; for which you have to currier the product to our address and you have to bear one side currier expenses as we don’t provide door step services and we will send the replaced product to your address at our expenses.
Replacement can be done only two times for any Hammer product (Purchases either from website or any platform).
If a product is shown as "24 hours Returnable" then it is eligible for both Exchange and Replacement. You should see this on the product page:
Products with "24 hours Returnable" are eligible for an exchange within 24 hours of delivery, in the unlikely event that the product's performance is not meeting your expectations. Once the product is received and found to be intact with all the accessories originally sent, we will issue full store credit so that you may "exchange" and buy another product from our website. Refunds will not be provided in such a situation.
In case of replacements not being available, you can choose another variant, full store credit.
Return for "24 hours Returnable” products eligibility:
- Products that are received in a damaged condition and are brought to our notice within 24 hours of delivery
Ineligible products for "24 hours Returnable”:
- Products that are received in a damaged condition and are brought to our notice beyond 24 hours or delivery
- If you have mishandle the product or not used it as directed by the brand in which causes the product to be damaged.
Return/ Replacement Process
We try our best to have the entire return/replacement process sorted out for you as quickly as possible; it usually takes 10-15 days. Here's a quick breakup of the process and how much time each step of the process takes.
Raising the request: Once you've raised a request, you should hear back from us by the next working day. We may have a few questions and clarifications that we may need before we go ahead and approve your return request.
After approval: Once your request has been approved, a unique number will be assigned to your case. We will then arrange a pickup for your product, the tracking id for which will be sent in the approval email or in whatsApp message.
Pick-up: If you live in a metro city, you can expect the pickup to happen within 2 working days. Outside a metro city, you can expect the pickup to happen within 3-4 working days. The product will take the same amount of time to reach us as it took to reach you.
Inspection: Once the product has reached us, we will need 2 working days to have the product inspected and we will update you with the outcome of the inspection thereafter.
After inspection: Based on the inspection status and the return/replacement type, you will receive an email with the closure of your case.
Refund is allowed:
If the product delivery takes more time than promised then the customer can cancel the order and the full amount will be refunded back to the customer within 15 working days.
Refund will be made if the product replacement takes more than 15 to 20 days working days from the date of receiving the defective product at our warehouse.
Refund is not allowed:
If the product delivery is delayed due to natural calamities, delay due to the logistics partners, unavailability of the customer, etc. are covered under exceptions and a refund will not be entertained under such circumstances
If the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.