After Sale Service
Hammer agrees to repair your product at Hammer's cost, if the product is purchased from Hammer Website or other E-Commerce Platforms and have a manufacturing defect either on arrival or during the warranty term specified for the relevant product in the warranty guidelines(given in warranty guidelines page link), commencing from the date of purchase.
If the Hammer product is purchased from any other platform such as amazon, flipkart, myntra, nykaa, tata cliq etc. than it is advisable to the customers to connect with the platform directly once, but if you are not satisfied there then you can contact us. We provide only repair service in such case if the product is under warranty; for which you have to courier the product to our address and you have to bear one side courier expenses as we don’t provide door step services and we will send the repaired product to your address at our expenses.
Repair can be done only one time for any Hammer product (Purchases either from website or any platform).
If a product is shown as "24 hours Replacement" then it is eligible for Repair only. You should see this on the product page:
Products with "24 hours Replacement" are eligible for repair within 48-72 hours of delivery, in the unlikely event that the product received is damaged. Once the product is received by us and found to be intact with all the accessories originally sent, we will initiate a repair of that product or issue full store credit so that you may "exchange" and buy another product from our website.
Ineligible products for "Repair / Post Sales Service”:
- Products that are received in a damaged condition and are brought to our notice beyond 24 hours of delivery.
- If you have mishandled the product or not used it as directed by the brand in which causes the product to be damaged.
Post Sale Service Process
We try our best to have the entire post sale service process sorted out for you as quickly as possible; it usually takes 10-12 days. Here's a quick breakup of the process and how much time each step of the process takes.
Raising the request: Once you've raised a request, you should hear back from us by the next working day. We may have a few questions and clarifications that we may need before we go ahead and approve your repair request.
After approval: Once your request has been approved, we will arrange a pickup for your product, the tracking id for which will be sent in the registered email.
Pick-up: If you live in a metro city, you can expect the pickup to happen within 2 working days. Outside a metro city, you can expect the pickup to happen within 3-4 working days. The product will take the same amount of time to reach us as it took to reach you.
Inspection: Once the product has reached us, we will need 2 working days to have the product inspected and we will update you with the outcome of the inspection thereafter.
After inspection: Based on the inspection status and the Repair/replacement type, you will receive an email with the closure of your case.
Refund will be provided:
If the product delivery takes more time than promised then the customer can cancel the order and the full amount will be refunded back to the customer within 15 working days.
Refund will not be Provided:
If the product delivery is delayed due to natural calamities, delay due to the logistics partners, unavailability of the customer, etc. are covered under exceptions and a refund will not be entertained under such circumstances
If the customer does not notify physical damage within 24 hours of receiving the product or damage due to electrical surge or any damage caused by the user.
Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.