I am extremely disappointed with my experience with HAMMER Airflow Flex. My order was marked as “Customer Not Available” even though I was available to receive the order.
The delivery partner Shipway did not contact me at all — no phone call, WhatsApp message, SMS, or email was received regarding the delivery attempt. Despite this, the order was marked as if the customer was unavailable and was subsequently cancelled/returned.
If the delivery agent did not even contact the customer or attempt delivery properly, it is unfair to put the blame on the customer by marking it as “Customer Not Available.”
HAMMER should seriously look into its delivery service and courier partner Shipway. A customer should at least be contacted before an order is marked as undelivered.
Based on my experience with this order, I am giving 0/5 stars. My rating is primarily for the extremely poor delivery experience and handling of the order.