Vacancy for Customer Support Executive


Job Title: Customer Support Executive

Job Location: Panipat, Haryana.

Job Overview:-

We are looking for a passionate individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Roles and Responsibilities:-

  • Understanding the products and services provided by the company.
  • Contributing to the team of Customer Support Representatives.
  • Supporting the customer through an email ticketing system and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Maintaining records of each phone call for future reference.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the company’s knowledge base.
  • Maintaining a healthy relationship with the team and clients.
  • Adhering to the company’s rules and regulations.


  • Bachelor’s degree in Business Administration or a related field.
  • Open for male as well as female candidates.
  • Good knowledge of managing the performance of the team.
  • Exceptional verbal and written communication skills.
  • Phenomenal conflict-resolution skills.
  • Good problem-solving abilities.
  • A customer-oriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent negotiation and sales skills.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner and an exceptional ability to make decisions.

Apply here!