Vacancy for Customer Support Executive

 

Job Title: Customer Support Executive

Job Location: Panipat, Haryana.

Job Overview:-

We are looking for a passionate individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Roles and Responsibilities:-

• Understanding the products and services provided by the company.
• Contributing to the team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the team and clients.
• Adhering to the company’s rules and regulations.

Requirements:-

• Bachelor’s degree in Business Administration or a related field.
• Open for male as well as female candidates.
• Good knowledge of managing the performance of the team.
• Exceptional verbal and written communication skills.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and an exceptional ability to make decisions.

Apply here!