Job Vacancies

Job Vacancies in HAMMER Lifestyle are opened for below Posts:                     

Vacancy 1.

Job Title: Customer Support Executive

Job Location: Panipat, Haryana.

Job Overview:-

We are looking for a passionate individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Roles and Responsibilities:-

• Understanding the products and services provided by the company.
• Contributing to the team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the team and clients.
• Adhering to the company’s rules and regulations.

Requirements:-

• Bachelor’s degree in Business Administration or a related field.
• Open for male as well as female candidates.
• Good knowledge of managing the performance of the team.
• Exceptional verbal and written communication skills.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and an exceptional ability to make decisions.

Apply here!

 

Vacancy 2.

Job Title: Amazon PPC Executive

Job Location: Panipat, Haryana.

Job Overview:-

We are looking for a passionate PPC ( Pay-Per-Click) Executive to run PPC Campaigns on Amazon & monitor paid search budgets. In this role, you should be well-versed in the principle of search engine marketing (SEM) and optimization (SEO). You should also be analytical and good with numbers. Your goal will be to ensure our online marketing efforts have the highest possible return on investment (ROI).

Roles and Responsibilities:-

• Launching and optimizing PPC campaigns on Amazon and social media platforms.
• Set up and manage ad groups, keywords, bid optimization, and budgets for all assigned accounts based on brand understanding & strategy.
• Must have knowledge of SEO, digital marketing concepts, and various analytics tools such as (Google Analytics, Web Trends, etc.)
• Should be able to manage Amazon's pay-per-click ads budget while strengthening the company's relations with clients.
• Stay updated with PPC's latest trends and techniques and be willing to try new strategies.
• Measure and report the performance of all marketing campaigns to improve ROI.
• Ability to manage large-scale paid marketing campaigns through SEM.
• The candidate must have in-depth knowledge of bid management skills and tools for keyword bidding.
• The applicant should possess outstanding communication and soft skills.
• The candidate must be able to display the ability to analyze the work.

Requirements:-

• 1.5+ years of experience in managing PPC campaigns.
• Bachelor's degree or equivalent (in any field).
• Proficiency in MS Excel.
• Should have knowledge of amazon seller central and vendor central campaigns.
• Ability to effectively communicate and manage relationships with external vendors and partners.
• Should have the knowledge to handle high-volume campaigns.
• Understanding of SEO and Content creation for Amazon and other e-commerce portals.

Added Advantage:

• Having PPC automation software experience would be a huge plus.
• Amazon PPC certification would be preferred

Apply here!